Hi All

Need a fully web-based helpdesk that:

1. reasonably priced for fully owned system.

2. auto-closes tickets after staff replies and auto-opens them if/when user responds

3. has some way to display only tickets that are awaiting staff reply - hide or filter other tickets - so staff can quickly find tickets that need work

4. email piping or POP

5. stable, proven

6. doesn't require constant license checking - i can't risk my customers on a system that might have a license server failure or maybe the script creator books for the beach. I need something that will click along no matter what.

7. doesn't require user to register - instead, will allow user to create ticket either through web or through email - easy for user

8. other stuff i can't think of at the moment, but the above is a good start

I've tried tons of them, and many are good, but each one I've tried has one or the other above fatal flaw.

The system has to be totally customer friendly and use staff time efficiently.

Thanks for any suggestions

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